DSRs, your attitude will affect positive sales growth–or the lack of sales growth! Thinking positive thoughts will lead to positive actions.
A great attitude is a bigger deal than being a great salesman and can change everything in your world.
- A great attitude is the reason why relationships begin, bloom and GROW.
- A great attitude is the reason why sales take place.
- A great attitude can turn rejection into the passion you need to keep moving forward with a prospect.
- A great attitude can rub off on your customers and make them feel great and more optimistic.
Having a positive attitude is a daily self-discipline that only you can control, and your attitude controls everything! A big part of selling is a DSR’s attitude, and if it is a positive one you will be thinking that…
- YOU CAN make things happen!
- You can get things done!
- You can overcome objections!
- There will be a positive outcome!
- Your hard work will pay off!
- It’s always a BRIGHT & SUNNY day in your world even if there’s a blizzard going on around you!
Recognize that your attitude is fundamental and foundational to your sales success. Stuff is going to go wrong every day in the foodservice business, but it is how you respond and handle it that makes the difference! When you respond negatively, it will affect everyone around you… coworkers, customers, family, friends, and yourself. To get back on track, think before you respond, and ask yourself what you need to do next for a positive outcome. So, before you walk into a sales situation, reach for that Positive Attitude because it is there for the asking!
I had a life-changing experience when I first began as a DSR. A trainer told us we must pick one positive word or phrase to answer with every time we were asked how we were doing by anybody. By the time I got to pick my word from his long list, I had to choose the word, “Perfect”.
Our task was to use our word the next week, all day, each day when asked that question and make note of the responses and reactions. What happened actually changed my life because people were so taken back by my positivity, they thought I’d won the LOTTO or something! I couldn’t believe that one simple word like “perfect” could change my entire world!!
The sales trainer told us that how we answered that question would have an impact on everything else we did with those people the rest of the day, week, month or maybe forever. He was right!! He said it sets the tone for your attitude and is something for you to work toward each day.
So, when you respond with a not so positive word or phrase like: about half, doing OK, fine, I think I’ll make it, or can’t wait for the weekend, well, that’s about how your day and/or life will go. But if you have a positive word like wonderful, perfect, doing great etc., your life will be pointed in that direction!
TEST IT YOURSELF!!
Be a Resource and Sell Something!