“I always have in the back of my mind that every customer is ‘tuned into the W.I.F.M. (What’s In it For Me?” ~Zig Ziglar) station.’ So, whenever I’m going into a customer, I must consider that when bringing something to them… what’s in it for them?”
On this episode of DSR Live, Amanda Rhodes, DSR of the Month, and DSR Dave have great discussions, offering insights and action items that should help you sell more stuff!
- Taking orders versus customers using the online ordering system is up to each customer, but Rhodes explains all the benefits of using Sysco’s system. Her goal is to make it as easy as possible for them without forcing them to do it.
- Keeping order guides up-to-date and IN ORDER will help you sell more products to existing customers.
- Amanda explains how she collaborates with her team and the respect she has for the job they do that enables her and her customers to reach their goals.
- Never talk down to or be negative about anybody on your team for any reason.
- Early in her career when she was going to culinary school, the instructor told them, “Customers don’t care what’s going on even if your dog died yesterday, always put on your happy face.” Keep your personal issues and problems to yourself.
- Rhodes keeps inspiring notes around and uses pop-up quotes to help her when she is having a rough day, which is motivational for her.
- Another motivational aspect and one of the fun parts of this job is coming up with new ideas for her customers to try on their menu. Sampling products and then watching them workout is gratifying.
- Surprising and gratifying how influential sales consultants can be to a restaurant or chef.
- When they are creating items for their menus, we have influence on the various levels of quality of products that might work better than others.
- It is part of the relationship with that restaurant/chef, which is fun and satisfying when I can bring in family and friends to their place to enjoy the food who then will tell other people about the great food!
Sounds like DSR of the Month Amanda Rhodes and DSR Dave have some valuable insights to share on DSR Live! Collaboration, positivity, and motivation are key ingredients for sales success, and it’s great to see them emphasizing these aspects.
Encouraging customers to use the online ordering system while still respecting their preferences is a smart approach. It’s all about making the process as smooth and beneficial as possible for everyone involved.
Keeping order guides organized and up-to-date is crucial for maximizing sales opportunities with existing customers. It shows dedication and professionalism, which customers appreciate.
Amanda’s emphasis on collaboration with her team and showing respect for their contributions is admirable. A positive team environment fosters productivity and success.
Maintaining a positive attitude, even during challenging times, is essential. Amanda’s experience from culinary school highlights the importance of professionalism and leaving personal issues aside when interacting with customers.
Using motivational quotes and surrounding oneself with inspiring notes is a fantastic way to stay motivated and focused, especially on tough days.
The joy of introducing new ideas and products to customers and seeing them succeed is incredibly rewarding. It’s a testament to the impact sales consultants (DSRs) can have on businesses and their menus.
Building strong relationships with customers, chefs, and restaurants goes beyond just making sales. It’s about creating a lasting bond and being a trusted partner in their success.
Overall, Amanda and DSR Dave’s insights serve as a reminder of the importance of collaboration, positivity, and motivation in achieving sales growth.
Be a RESOURCE and SELL SOMETHING!
