In the 28 years as a DSR, Chris Garofalo of U.S. Foodservice knows it’s following up on small details that help build a stable of loyal customers. Maybe their saltine crackers weren’t sealed this week and you track down replacements. You take their call at 10 o’clock at night… or spend an hour in the evening to come up with product alternatives that lower costs a bit. DSR Live co-hosts DSR Dave Miesse and Bill Hornung also chat with Chris about how he gets through the inevitable bad days, time-management issues, and the most challenging product category to sell!
