510: DSR of the Month, Kelly Wall, Y.Hata & Co, Limited
Kelly Wall, a 8 year veteran at Y.Hata & Co, Limited in Oahu, Hawaii, is the March 2012 inductee to the AFDR Hall of Fame! Kelly Wall, once again proves from a DSR perspetive that being your customer’s best employee pays off. Wall discusses with “DSR.mp3” Dave Miesse how he opens new accounts; how he educates his customers on how a real partnership works as it pays off for all parties involved; and how he deals with A/R. He gives advice on how Vets can squeeze a little more lemon (profit) out of a mature route.takes center stage with her customers as she not only trains her customers’ wait staff on “GUEST service vs. GUESS service,” she also includes the owners/management of these establishments in continuing education activities like marketing conferences so they both can learn and be more successful.
In part 2 of the show (for those NOT too busy to sharpen your saw and listen and learn from a Pro), Wall gives great examples of how having 98% of his customers placing their orders online has made it possible for him to sell as much as he does. He and DSR Dave say those DSRs not working toward having their customers order online are “missing the boat!” Oh yeah, for any out-of-stock item, it’s a 3 week lead time for the order (from the mainland), not just a special order.
Listen to the shows… and Sell Something!